Johnny_Ryall

Royalty

Hello, The roadblock is a feature that is different on mobile to the Facebook version. The mobile version has the countdown. This is just part of the game design. Kind regards, Johnny

Hello, You need to use the boosters in order to get the recharge. If you do not use them, then they will not recharge when playing. Kind regards, Johnny

Hello Pam, This is an issue that we are aware of, the game studio are looking into it. I apologise that you are unable to purchase this specific bundle at the moment. Kind regards, Johnny

Hello Michael. I'm sorry to hear that this happened. From time to time we remove the events if they need to be updated or if they are not functioning as intended. I can only apologise for the inconvenience. Kind regards, Johnny

Hello Lucie, Deleting the app will result in a loss of boosters: https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 For information in regards to the Daily Rewards, please read here: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny

Hello Jan, Your progress is still showing in your game account. Can you please try the following: 1) Clear your browsers cache. Old temporary files on your computer can affect game functionality. Please see this page for instruction on clearing the cache: http://www.refreshyourcache.com/ 2) Make sure your browser has been…

Hello, Please try the steps here to help resolve the issue: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Kind regards, Johnny

Hello, To separate the accounts you will need to log out of Facebook in the game app, Facebook app and also in your browser. Then restart the device, open your browser and login to the correct account in Facebook, then go to the game and connect. Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny