Johnny_Ryall

Royalty

Hello, Boosters are saved within the memory of the app, so they will only be available on the device on which they were purchased or won: https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 Kind regards, Johnny

Hello Luanne, Could you please run through the other steps we have listed here. Hopefully these will help: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update Thanks, Johnny

Hello Desmond, This won't affect your ability to pass the level. Some features have changed with the new HTML5 version so these now reflect the mobile version. Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello, Now that the game is run on HTML5, you might need to change or update your browser, For more information, please read here: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 Thanks, Johnny

Hello Diane, Please run through our recommended troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-windows-devices These should help resolve your issue: Thanks, Johnny

Hello Jolene, When you win/purchase unlimited lives in the game, you will notice that your heart icon will appear differently. Underneath this, you will see a timer indicating how many minutes/hours you have remaining. Please note that this timer runs continuously, even if you close the game, the timer will still…

Hello Jim, I'm sorry to hear that this happened. Could you please run through our recommended troubleshooting steps and let me know if this resolves the issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Thanks, Johnny