Johnny_Ryall

Royalty

Hello Susan, From the sounds of it, you're playing on a mobile device? Can you let me know what device. Do you get the same message in all games, or is the error something that appears in your phone settings. Do you use wi-fi or mobile data? Please let me know and hopefully I can help. Kind regards, Johnny

Hello Deb, Could you please provide a screenshot of your game so I can see where the button normally appears. If you need help, please use: https://www.take-a-screenshot.org/ Thank you, Johnny

Hello, Please make sure you have the latest version of the app installed as the level was updated in a previous update. Kind regards, Johnny

Hello, If you go to the settings (the cog in the bottom left of the screen) and then you here you have 2 buttons where you can toggle the sound effects and music off and on. I hope this helps. Johnny

Hello Mark, Could you please confirm if this is the same version of the level as you have: https://www.youtube.com/watch?v=9DLJJehg7MQ If not, then please try to capture a video or screenshot that shows different. Thank you, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello Ineke, Could you please let me know what happens when you try to move to the next level. Is there a graphical error, is there a roadblock for example. Please provide as much information as possible, maybe even screenshots if they will help. Thank you, Johnny

Hello Barbara, Magic Beans are an in-game currency which you can use to overcome the evil Rancid the Raccoon in the Rancid levels. In exchange for Magic Beans any collected Cropsies will get a damage bonus to help you deplete Rancid's health bar faster. Beans can also be used to buy Shovel Boosters and to activate your…

Hello Alexa, Could you please follow all of the steps here and let me know if these help to resolve the issue. https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios You can also try logging out and back into your Apple account. Kind regards, Johnny

Hello Dimitri, Please visit the app store and download the latest version of game as this issue with the level was resolved in a recent update. Thanks, Johnny