Johnny_Ryall

Royalty

Hello Himani, From time to time we might change the levels in a game, you can read about it here: https://care.king.com/en/candy-crush-saga/changes-to-levels-number-of-moves-etc-320938520 Kind regards, Johnny

Hello Monica, Sometimes there are events in the game that do not get added to everyone's game. You can read more about it here: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here In regards to the 3 stars, this is no easy achievement so keep trying, I'm sure you'll get…

Hello, Could you please follow the steps here to see if they help to resolve the issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny

Hello, This change is due to our transition over to HTML5. You can read more about this here: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update Some features in the game might change due to this new software. Kind regards, Johnny

Hello Maureen, From time to time we will update our levels, you can read more about it here: https://care.king.com/en/candy-crush-saga/changes-to-levels-number-of-moves-etc-320938520 This doesn't mean that the level cannot be passed. For example: https://www.youtube.com/watch?v=l6mWe5rFbEk Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hey Ray & Karolina, Could you please refer to this thread: https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress Thank you, Johnny

How did you save your game on your phone? Did you have a Facebook or Kingdom account?

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello, I answered your previous post: It looks like you might need to connect to your Kingdom account using the same email. Open the app and go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials. Ps. Boosters do not transfer between devices, they remain on the device on…