Johnny_Ryall

Hello JennDax, The issue with the level was resolved in a previous game update. Please visit your app store to make sure you have latest version of the game installed. Kind regards, Johnny

in How do I get past level 2167? Comment by Johnny_Ryall May 2017

Hello Mary, From time to time we will run events and promotions that will offer rewards in the game so keep your eye out for them! Kind regards, Johnny

in how do you earn boosters for game play? Comment by Johnny_Ryall May 2017

Hello, Could you please let me know how you saved the game on your previous device? Have you tried to reconnect to this account? Please let me know, Thanks, Johnny

in I purchased a new phone and now I'm on a much lower level from where I was. I did all of that work f Comment by Johnny_Ryall May 2017

Hello, Did you manage to achieve the score and stop the bombs from exploding? If you check at the end of the level, a pop up screen will appear to let you know why you didn't pass it. If you have any other doubts, please let me know. Kind regards, Johnny

in level 2049 countdown does not work Comment by Johnny_Ryall May 2017

Hello Pamela, Could you please let me know what device you are playing on and I will try to help you with this. Kind regards, Johnny

in Can't play level 847 Comment by Johnny_Ryall May 2017

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in i lost my levels. i was not playing thru facebook but i was at level 694. can you please help me Comment by Johnny_Ryall May 2017

Hello Linda, Please follow our our recommended troubleshooting steps to help get you back on track: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Kind regards, Johnny

in Why does blossom blast keep freezing? Comment by Johnny_Ryall May 2017

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in Candy Crush Soda - loss of progress Comment by Johnny_Ryall May 2017

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in Gone backl tolevel 1 Comment by Johnny_Ryall May 2017

Hello Lisa, The levels beyond 2495 are only available on Facebook right now. This is typical of the level releases in the game. The episodes get released on Facebook first and then mobile later. I hope this answers your question. Kind regards, Johnny

in no levels past 2495 are shown on my Ipad. I know there are more. Why are they not showing up? Comment by Johnny_Ryall May 2017

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