Johnny_Ryall

Royalty

Hello Caryn, Thank you for posting. So far, I haven't seen any other players post about this, if you have seen other posts, please point me toward them. I just checked this out for you with my game and I was able to synchronize. Could you please try another browser and try the other steps provided here:…

Hello Paul. I'm sorry to hear that this is happening. I ask that you run through the steps provided here firstly, to see if this helps to resolve the issue for you: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny

Hello, This issue is generally, always related to any changes that have been made to your device's time or date settings. If you have manually altered the time or date, due to to traveling or other reasons then it does have an impact on the game's in-built counter which replenishes your lives. The good news is that this is…

Hello Liz, I'm sorry to hear that this happened! Can you please run through the troubleshooting steps that we have provided here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Let me know if this resolves the issue. Thank you, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Please press the 'cancel' button and go back to Facebook and log out. Then follow the steps from my previous post.

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello Dee, I'm glad to see that you're enjoying the game. I'm sorry but unfortunately you need to upgrade the item or you won't be able to see any further upgrades that will be available. Hopefully one of the future upgrades suits your house a little better! Kind regards, Johnny

Hello, I'm sorry to hear that this is happening. Could you please go through the troubleshooting steps provided here to help resolve the issue. https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny