JustPlaying

Royalty

Comments

  • Hi @daughterinlaw Welcome to the Candy Crush Saga Community :) I'm sorry you're experiencing an issue with your purchase. We are unable to access purchase information in the community but you will be able to see the procedure and the right contact form here. Sorry for the inconvenience As for the Game Crashing you may wish…
  • Hi @Madde1974 I'm sorry you're experiencing an issue with your purchase. We are unable to access purchase information in the community but you will be able to see the procedure and the right contact form here. Sorry for the inconvenience 
  • Hi @abgoodman I'm sorry you're experiencing an issue with your purchase. We are unable to access purchase information in the community but you will be able to see the procedure and the right contact form here. Sorry for the inconvenience 
  • Hi @BettyJ Welcome to the Candy Crush Friends Community :) I am sorry to hear that you are having this issue. You can follow the instructions here for not being able to use your purchase. Not sure why it would be happening. Can you confirm the Game and if it happened on more than one level or all on the same level and…
  • @montia2004 what is the device you are using and are you logging in with a King or Facebook account? The progress for star chasing is stored locally on the device so need to look at why it would not be saving. iOS Android
  • Nope @AlejHerrBar2k3 it just popped as Dachs as an elf :)
  • @Haldace Have you also tried removing and re adding in Facebook? Other than that I think think is local somehow to PC but not sure what triggered. @MarkHawk was already looking into so he will update but still try gameroom and the reinstall and let us know if works.
  • @htgd you should login with a King or Facebook account so your progress is saved. But if you do lose your progress they can get it back for you by filling out the form in the section "Didn't Save the game" on this FAQ
  • @rtackach there may be a delay in responses with being the weekend and holiday season. Hopefully we can hear something tomorrow
  • Oh ok I think you mean Candy Crush Saga? (this is the Candy Crush Friends Saga Community. For faster and more accurate response on that game you can post there https://community.king.com/en/candy-crush-saga I will ask this post be moved. What is the device you are using? Are you able to try you login on a different device…