Korneel

Kingster

Comments

  • Thanks for sharing! Unfortunately, I cannot find any crashes for that playerID :( Could you verify that the ID was correctly copied here? When you say that the "game shuts down", you do mean that the entire game closed and that you need to start the Soda app again, right?
    in Shut down of Game Comment by Korneel September 2025
  • Hi, Looking at your screenshot, you are playing Candy, not Soda. This support here is for Soda, but if you go here, you can get help for this issue. Thanks!
    in I had moves left and the game said I lost Comment by Korneel September 2025
  • Hi! It sounds like your game is crashing, which is annoying for sure. Like simplyP said: Updating your game version can definitely help. If you are on the latest game version and it is still crashes, then please send us your playerID (see here how to get that) so we can find out why you are crashing. Thanks!
    in Shut down of Game Comment by Korneel September 2025
  • Hey, thanks for reporting! We discovered the reason for this happening and we're working on a fix.
    in Observed a Bug in the game - Level-5077 Comment by Korneel September 2025
  • https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3398782#Comment_3398782 Sorry if this gets too technical, but it's about memory - not storage. Memory is what is currently running on your phone, and as far as I can tell (I don't have an iPhone): By default, Apple does not let you see information about…
    in Losing Level When Leaving App Open Comment by Korneel September 2025
  • Hello! That sounds really annoying.. Could you help us investigate this issue by sharing your PlayerId? You can find how to get that here: https://candycrushsoda.zendesk.com/hc/en-us/articles/28719258517661-How-can-I-find-my-player-ID-in-Candy-Crush-Soda-Saga#%20 Thanks!
    in Candy crush soda Comment by Korneel September 2025
  • Hello! I find that very annoying too.. The main reason for this happening is because your phone (Android, iPhone, .. same thing) is running out of memory and the phone itself is closing apps (like Soda). We are working on some things to improve this, but for now, I would say: Try to not be in the middle of a level when you…
    in Losing Level When Leaving App Open Comment by Korneel September 2025
  • Hi! Thank you both for posting! Could I have some more information to help us figure out what the issue is? Do you mean that you play a level, lose, and then when it asks you if you want to spend goldbars (or watch an ad) to get moves, you don't get the moves? Please do describe the steps you went through. It helps us a…
    in Extra moves Comment by Korneel August 2025
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