MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Louise, I'll do a checkup with the game studio if there's any issues with the game. Until then I suggest you try creating a new user profile on your device - this will create a clean setup and from here you can install the game and hopefully it will work without any issues. If the issue is still there then I suggest you…
    in Application bug Comment by MarkHawk September 2018
  • Hi Jeremie, I'm curious too :-) Which model of mobile device to you have? Thanks if you can also post a screenshot of your missing items in the game and I'll have a look what the issue is. - Mark
    in achievements Comment by MarkHawk September 2018
  • Hi Thierry, Please let me know which model of Android you're using. Might also be good to know which version of Android you have installed. Kind regards, -Mark
    in Farm heroes saga crashes! Again! Comment by MarkHawk September 2018
  • Hi Carly, All of the live events in Farm Heroes Saga are spread out randomly to players. There are currently 6 different live events available. Based on my own experiences I've played most of them several times and I believe you'll eventually get the Treasure Mill event back :-) - Mark
    in What happened to Treasure Mill? Comment by MarkHawk September 2018
  • Hi Mieke, Thank you for your question. I’m sorry but for the moment King Care is only available in English and Spanish.
    in Level 1987 farm heroes saga aanpassen. Comment by MarkHawk September 2018
  • Hi Louise, Since the incident happens on both your Galaxy tab S2 and Samsung S6 I was wondering if there were any apps or similar configuration on the devices? It could be VPN software, network configuration, software to manage devices or similar. I'll keep an eye out for other players with similar issues. - Mark
    in Application bug Comment by MarkHawk August 2018
  • Hi Kelly, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details so I can check further into this issue. - Mark
    in In Pet rescue saga, Do we get our boosters back every time the game stops due to error message?????? Comment by MarkHawk August 2018
  • Hi Louise! Chicken Slayer told me about your issue with loading the game. What happens when you try to start the game? Does it load the intro screen or does is crash? Have you added any new apps or updates to the tablet lately?
    in Application bug Comment by MarkHawk August 2018
  • Hi Ping, I've not heard of other players with the issue you're describing. Do you have the game connected to Facebook? If yes, then all your levels are backed up there. You could try playing level 1032 there and once completed it will sync back to your mobile device. Let me know how you progress or if I can help further…
    in Where did level 1031 go? Comment by MarkHawk August 2018
  • Hi Dave, This is a long shot but worth a try; both games uses Safari for the login procedure so try starting by closing open tabs, then clear cookies and cache, reboot your iPad and give it one more go :-) Let me know if it works out for you. - Mark
    in I get the message Sync Problems, please check connection. Comment by MarkHawk August 2018
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