MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi CMFX140 and Char, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark
    in Only 1 booster in Farm Hero Comment by MarkHawk July 2018
  • Hi Julia, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark
    in Lost all my progress on Farm Hero Saga Comment by MarkHawk July 2018
  • Hi Maki, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark
    in I got the jackpot in daily spin in Candy Crush Saga but it was never awarded to me. How can you help Comment by MarkHawk July 2018
  • Hi LizzyLemondrop! Large treat boxes are given out random. Just make sure you are always running the latest version of the game and you might also get one of those boxes. Until then you might tell your sister that large treat boxes are only given to players that needs extra help in order to stay in the competition with…
    in Why am I not receiving any large buffs on my treat calander? Comment by MarkHawk June 2018
  • Hi Nining, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark
    in Did not receive 2-hour unlimited live and prize Comment by MarkHawk June 2018
  • Hi Alie, Xarly is currently out of office so I'll fill his shoes and try to help you out :-) I've looked up your iPad model and I might have found the bottleneck as to why the game is crashing. All Apple iPad mini Wi-Fi models were produced back in 2012 where the internal RAM was set to 512 MB. This was plenty to run iOS 6…
    in Loading Candy Crush Saga Soda Comment by MarkHawk June 2018
  • Hi Bogdan, Thanks for your post. I had a look at the live event but couldn't recognize the 6x bonus structure at level 400 and up. Would it be possible for you to get a few screenshots of how it looks on your screen as well as a screenshot of one of your friends gameplay? This way I can compare and if there should be an…
    in Bonnie the horse boosters trail problems Comment by MarkHawk June 2018
  • Hi Teddee, I have seen other players experiencing the same as you and we are working together with the game studio in order to locate the issue. Thanks in advance if you can provide further info about the issue; 1) Which of the event were you playing? 2) Which Android tablet and OS version are you using? I know that some…
    in My special games are disappearing before the time is up. Comment by MarkHawk June 2018
  • Hi Rob, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark
    in Mystery Mountain Not Paying Gold Comment by MarkHawk June 2018
  • Hi guys, As Chicken Slayer wrote - it's a test feature that might get permanently set in the game :-) - Mark
    in Free collection basket booster not available Comment by MarkHawk June 2018
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