Princess_Jessica

Moderator

Hi and welcome the Jelly community. So sorry that has happened. Please do a soft reset on the game. Log out of your game (Do Not delete the app). If you are using a phone turn the phone off, let it set about 10 seconds, then turn the phone back on and log in with your email and password. It will take a while for names to…

I know exactly what you mean about the fish I was also about to win a level and the fish didn't go where I needed or it was suppose to and I lost the level so I feel your frustration I have reported these issues I'm just waiting to hear something 🤗

Lol I never noticed we are the P team 😅 I think it is a great idea as it will be very helpful for players and we can get feedback that will be very useful ☺️

Thank you this will help in reporting this to the studio also thank you for mentioning yes any issues we have with the game is worth mentioning I will also add this to my report 🤗

Zenad is game name I need your game ID it should be numbers like the player above gave

Please contact customer support for this type of issue give them a brief description of the issue they can get you back into your game and crushing again 🤗 https://soporto.king.com/contact

Thank you guys let me report this and try to get some help right away 😉

Can I please get your game ID so we can get our issue reported and get it resolved?

Hi welcome to the community 🙂 Can you please be more specific 🤔

Yeah it makes it hard to win the gold bars if you can't pass the seven levels I'm sorry that you are unable to pass them and win the gold bars I wish they would accept playing old levels in the event but they won't 🙄