QueenB

Community Manager

Hi @supermysticgirl 👋 Thanks for sharing this, I understand why this is frustrating, especially when you were saving it for the final hours. Your multiplier should normally appear just under the leaderboard. If it’s no longer there, the most common reason is that it has already been activated earlier in the tournament…

https://community.king.com/en/candy-crush-saga/discussion/comment/3507347#Comment_3507347 Hi @christinewupp Thanks for flagging this, you’re right that we’ve seen a few similar questions in the thread. I’ve checked internally, and so far there are no reported issues with missing multiplier tokens. In most cases, what’s…

Hey everyone 💙 That’s Final Knockouts Round 1 done 💪 How are you feeling? 😄 Made it to Round 2 or still catching your breath after that one?

Hi everyone, thanks for continuing to report this. A previous Booster Wheel issue was fixed, but I can see that some players are still reporting unusual timers, so I’m continuing to monitor new cases. If your Booster Wheel is still not working, please first: update the game to the latest version fully restart the game If…

Hi everyone, thanks for all the reports here. We’re currently keeping an eye on reports where the game freezes or crashes, especially near the end of a level, after using boosters, or after buying Extra Moves. If this happens to you, please first: update the game to the latest version fully close the app and reopen it If…

Hi everyone, thanks for continuing to report this. We’re still keeping an eye on reports about Episode Race not starting or the target level moving forward again after you already passed it, especially for players who are very close to the end of the map. For some players at the top of the map, this can happen when a new…

Hi @Lynsday_rebecca I’m really sorry this has added extra stress on top of the competition. You’ve clearly put a lot into this already, and making it this far is no small thing. Now that the visa part is sorted, I hope that’s one less thing on your mind and you can focus on the rounds ahead, one step at a time. I’m really…

Thanks for the tag @Alienscar and for the support! Hi @Nursyanadz 🙂 Thanks for your message and I know this situation can be a bit stressful, but there is a way forward. Since you can’t access your old email, here’s what you need to do: Create a new account using your new email address Open the game and make sure it’s…

Hi @Flora2 , thanks again for your patience 🙂 I’ve checked with the team, and they’ve now replied to your ticket with the next steps. Since you no longer have access to your old email address, the way forward is: Create a new account using your new email address Install the game on your device and connect it to this new…

Hi @Alienscar , thanks for jumping in and clarifying that 🙂 You’re absolutely right that this looks like a template message meant to help other players contact Support. In my reply, I focused on the main concern behind the message, which is about fairness and whether unusually high scores could be investigated: ​Could…