QueenB

Hi there, If the issue persists, you can also reach out to Player Support directly: Open Candy Crush Saga, go to Settings (gear icon). Tap the ? (Help Center). Select a topic like Purchase/Gold Bars Issues and scroll to the bottom to tap Contact Us. Hope this helps 😊

Thank you for reporting this 🙏 I'm checking with the studio to see if this is an error or intended 🤔 I'll keep you all updated as soon as I know more!

Hi everyone, We want to update you about the Gold Pass feature. Unfortunately, we had to turn it off temporarily because it wasn’t working as expected. But don’t worry, our team is working hard to fix the issue! Once the feature is back, you’ll be able to collect the rewards you missed. No need to contact Player Support;…

Hello everyone 😃 Thank you all for sharing your thoughts and feedback about the recent font and number updates in the game! It’s clear the change has sparked a variety of reactions, and we truly value hearing your experiences. For those who are enjoying the new font, like @Sheila_Rising and @Charleyfarley, it’s wonderful…

Hey christinewupp 😊 Thanks for flagging this. The issue with the Season Pass not unlocking has already been reported to the studio by the Player Support team, and they’re investigating. If you come across similar posts, feel free to direct players to Player Support while we wait for an update. I’ll try to find the other…

Thank you so much for your kind words 🤗 I’ve added the Gold Bars to your Candy Crush Saga game as requested. Your contributions and positivity are greatly appreciated, and I’m so glad to have you as a part of this community💜 Enjoy them, and have a sweet day 😉

Hello Racoon7 😃 Thank you for your heartfelt message, it truly means so much to hear how the community has brought companionship, comfort, and joy into your life over the years 💜 Your positivity and kindness make this space brighter for everyone, and we’re so grateful for all you do. I’ve added the Gold Bars to your Jelly…

Hello and welcome to our Community 🤗 Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for…

Hey 666fixxxer, welcome to the Community 😊 Sorry to hear you’re having trouble signing in! Could you let us know: Are you using Wi-Fi or mobile data? What device are you playing on (Android, iOS, or a computer)? Have you tried restarting your device or checking your internet connection? Let us know so we can help you get…

Thank you so much for the gif/video, this helps a lot 🙏 Okay, you need to delete the game app and install it again. If you still keep getting this error when trying to connect to your FB account, try your King account instead, play the first level and wait a few minutes and see if your progress gets ynce. Let me know how…