Xarly

Community Manager

Comments

  • Hi Patrick, Bear in mind that if you update your device as a whole, reinstall your app or change devices, the coins will not be transferred, as they're store locally. That said, I have granted you a good amount of coins to ease the issue that you had. I hope this helps! Cheers, Xarly
    in Pet rescue, coins disappeared after App update Comment by Xarly October 2018
  • Hi Yvette! Can you please send us a screenshot so that we can better understand what you mean? Here is a way to do it if you need help: https://care.king.com/en/alphabetty-saga/superstar-information-post-how-do-i-upload-a-print-screen-on-king-care Cheers, Xarly
    in Updates Comment by Xarly October 2018
  • Hi Elisabet! We only offer support in English here at King Care. That said, there are currently more levels in Android (which is the tag you used). Make sure your game is up to date and you should be able to enjoy them! Cheers, Xarly
    in Valla que no quitan, juego bloqueado Comment by Xarly October 2018
  • Hi Tina! Can you please provide us with more information or a screenshot? Here is a way to make a screenshot: https://care.king.com/en/alphabetty-saga/superstar-information-post-how-do-i-upload-a-print-screen-on-king-care That way we can help you out better. Cheers! Xarly
    in The box release wrench (or whatever you call it!) has a bug in pet rescue Comment by Xarly October 2018
  • Hi there! I edited your post because you were sharing personal information and this is a public site. In order to work on your suggestion, please reach out our team and they will assist you privately. Here is a link: https://care.king.com/en/contact Cheers, Xarly
    in delete id Comment by Xarly October 2018
  • Hi Anacleta, Since we are receiving a lot of Feedback about this, we are centralising it in one single thread that we update so that everyone knows what the studio is doing in regards to this issue and so that we can better gather all of your feedback. I'll include your comments as part of this. Cheers, Xarly
    in level 11 farm heroes saga halloween bonus is impossible!!!! Comment by Xarly October 2018
  • Hi Mmanniko, We have checked the feature once more and it is working correctly. The way it goes now is that, only if you have less than 5 lives and somebody has sent you some lives, the envelope icon will appear. If you have all your lives, or there are no lives being sent your way at the moment, you won't be able to see…
    in Where are my extra lives in Candy Crush Soda? There's not even an icon for them any more. Comment by Xarly October 2018
  • Hi Catalina, I'm sorry for this issue. We have reported it to the studio and they are actively working on it. In the meanwhile, we have found out that playing in incognito mode is indeed working for other players so feel free to use that workaround in the meanwhile. Again, apologies for the issues! Cheers, Xarly
    in 1321219172 my pet rescue sage ID Comment by Xarly October 2018
  • Hi Carol, I'm sorry for this issue. We have reported it to the studio and they are actively working on it. In the meanwhile, we have found out that playing in incognito mode is indeed working for other players so feel free to use that workaround in the meanwhile. Again, apologies for the issues! Cheers, Xarly
    in I try to give lives and get connection failure. How do I fix it? Comment by Xarly October 2018
  • Hi Ketsia, We had a connectivity issue and that seems to have affected your game. Don't worry though, I have just compensated you for those gold bars. Thanks for your patience! Cheers, Xarly
    in Gold bars Comment by Xarly October 2018
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