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I lost my progress when I changed my phone, anybody knows how to get it back?

QueenB
QueenB Posts: 15,718
in Support

I just changed my phone from iOS to Android and downloaded the game app but im on level 1... how do I get my 312 levels back?

Answers

  • Wunderbaum
    Wunderbaum Posts: 4,398

    Just try and connect the game to Facebook (first from your old mobile then followed by your new mobile) - all your progress will sync to FB. Hope you still have your old iPhone!

  • Chantal_St-jules
    Chantal_St-jules Posts: 1

    Level 1

    Hy lost m'y level 112 when hy change m'y phone how to get again

  • Sarail
    Sarail Posts: 1

    Level 1
    I'm not able to open my Facebook it's blocked in our country because of the protests and I changed my phone from note3 to honor 10 how do I get my progress in my new phone. Please help
  • Lynette
    Lynette Posts: 7,131
    edited January 2019
    Hi @Sarail, Thanks for joining our Community, I'm sorry you're unable to access Facebook just now.
    Here is a contact page you can use to get the help you need :)
    https://soporto.king.com/contact

    Next time you have a problem you are welcome to start a new post so we can see your query more quickly.

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