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Why have a contact address if nobody answers anymore?

Lady_Choo
Lady_Choo Posts: 26,109
in Support

We were just sent an automated reply saying to check the forums and it would be the only reply. There are multiple bugs with Farm Heroes. People are losing bought boosters. Beans. Gold. Levels are being passed but not recorded, yet if they used boosters to pass a level, the booster has gone but the level has rolled back. If the system can record they used a booster it can record the fact they passed.  The levels are getting too hard. Die hard players  are struggling and on top of that when the above glitches happen, they have lost money too so are quitting. Its not fun anymore. 

If you have an email address to contact, when people are losing money, the least you can do is read and reply yourselves surely?

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Answers

  • Crusher18
    Crusher18 Posts: 1,286

    Hey :) I have seen that the moderators do answer questions on here too. What problem are you having? Maybe we can help you out too.. after-all that is what we are all here for. 

  • Lady_Choo
    Lady_Choo Posts: 26,109

    All the above, but if you email teccy help because its eating boosters you have not used, and its more than one player, the game has issues ;)

  • Lady_Choo
    Lady_Choo Posts: 26,109

    Incidently, I did have one reply to an email recently, that asked me to check which level I was on. Apparently Episode 52 hasn't been released. Lol.

  • Crusher18
    Crusher18 Posts: 1,286

    So they are looking into it now for you? Cool :D 

  • Lynette
    Lynette Posts: 7,054
    edited February 2015

    Crusher, they are not 'looking into it' because they think that the level she was asking about isn't released yet!  Good luck Farmer Tracy

  • KingsPinn
    KingsPinn Posts: 3,526

    Episode 52... The game should have 835 levels if I'm right in saying so?

  • Lady_Choo
    Lady_Choo Posts: 26,109

    Yes Kingspinn :) And as I am on 831 and many have completed, they are here lol.

  • Davise_Lopez
    Davise_Lopez Posts: 4

    Level 1

    Yes Kingspinn :) And as I am on 831 and many have completed, they are here lol.

    Jees...How did you get past level 810?
  • Samantha_B
    Samantha_B Posts: 3

    Level 1

    I agree with your question! Money lost Is not a joke! They need a better way to contact them direct because a forum will not refund anything!

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Farmer Tracy! Kindly clarify what issue you are experiencing. Please be as specific as possible.

    I can see you have been in contact with King Customer Care before and we have written you back on all occasions.

    Thanks for clarifying.

Hey! Would you like to give us your opinion?

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