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Hey Laura- Sometimes there can be a problem with one of the games and I always try these steps and it nearly always works.
Try the following, it should fix the problem for you too. Firstly make sure you clear your cache, check that your Java version is up to date, you can check everything here: https://www.whatismybrowser.com
If these steps do not work test the game in another browser such as Firefox or Chrome. King have made a really good video to help you troubleshoot these problems, check it out:
https://www.youtube.com/watch?v=OESCE4Jj2tU
Hope you can get back to those cropsies!
Hey Laura,
Have you tried both on Facebook and King.com?
Clear cache on your PC and do a restart.
Use Google Chrome as a browser and close other tabs and programs before you start playing.
I use Windows 10 with Google Chrome as my default browser and the games work smooth for me.