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We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.

I have tried all the trouble shooting solutions but my games still won't load on facebook.

Liz_Cherry
Liz_Cherry Posts: 2 Newbie

I have tried all the solutions still nothing is working just coming up with "Couldn't load plugin" was working fine until now.  HELP PLEASE!

Answers

  • Wunderbaum
    Wunderbaum Posts: 4,398 Level 5

    Hi Liz!

    Which browser are you using?

    I think the component that you are having issues with are Adobe Flash. Please check if you can update it from here: https://get.adobe.com/flashplayer/ 

    Another option is to use Google Chrome: https://www.google.com/chrome/

    Google Chrome has the Flash player build in and it runs really well with Flash based games.

    Cheers :-)

  • Liz_Cherry
    Liz_Cherry Posts: 2 Newbie

    Hi Combo.  Thanks for that but already using Google Chrome as my browser always have.  I have tried to load it up again this morning and now it comes up with Right click to run Adobe flash player.  When I right click and try hit run nothing happens.  So went into the inspect window and has an error message which tells me "Uncaught ReferenceError: KingBling is not defined"

  • Wunderbaum
    Wunderbaum Posts: 4,398 Level 5

    Hi Liz!

    Does the same thing happen when you play the game on King.com?

    Please also try to disable any plugins and extensions in the browser. Easiest way to do so is to open an incognito window in the browser (CTRL+Shift+N if you are on a PC) and from here log into Facebook and start the game.

    Let me know how you progress.

    Cheers :-)

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