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Thanks combo - I started playing the new game now, as I got to level 1364 and it shows that 50 carrots are needed - but there aren't any carrots given at any point in the game. Having tried customer care (! LOL), the game sent me back a few levels - seemingly so the problem would be fixed. When the levels returned, there were still no carrots, but my wi-fi connection wouldn't work with the game anymore (I couldn't connect). So I gave up, and am well into the new '3D' game.
Anyway - back to the farm . . . .
I know there were an issue with level 1364 but it should have been fixed by now. Please check this thread: https://care.king.com/en/farm-heroes-saga/how-you-know-the-farm-heroes-team-dont-play-the-game-moderator-please-read-and-pass-on
If you are playing from a mobile device then please check Google Play for updates to the game: https://play.google.com/store/apps/details?id=com.king.farmheroessaga
Cheers :-)