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Lost levels

Naomi_Powell
Naomi_Powell Posts: 1

Level 1
in Support

Hi i have games 'candy crush saga' 'candy crush soda' 'farm heros' 'jelly splash' i recently switched phones, and though if i signed into facebook on my oldphone all my levels would stay so i could just transfer to my new phone. Unfortunately this didnt happen, i was on level over 400 on each, have they all lost? If so i wont be planning on redoing the games all over again

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Naomi,

    Thank you for posting this here on King Care.

    I have sent you a private message visible for you in your inbox.

    Kindest regards,

    Tony - King Care Team

  • _Elsa_
    _Elsa_ Posts: 37,382

    Naomi, you shouldn't lose your levels if you were playing through Facebook.  Recently I bought a new phone and my levels all came back.  You have to sign back in to Facebook and they should all come back. 

Hey! Would you like to give us your opinion?

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