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Facebook connection issue with Amazon Kindle

Tammy_Vernon

Almost all of the King games on my Amazon Kindle will not connect to Facebook. This is not a wireless issue because other games and internet browsing will operate on the Kindle.

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Accepted answers

Cezdiamond

Hi Tammy- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem connecting your games to Facebook.

o Please try the following steps, in order to solve your issue and reconnect the game:Please make sure that the game hasn’t been blocked on Facebook. Go to Facebook >> enter “Candy Crush Saga” in the search field and confirm OK to unblock the app. Please see this screenshot: https://www.diigo.com/item/image/4smwq/qo5h?size=o

o To unblock just click “Confirm” in the dialog box: https://www.diigo.com/item/image/4smwq/1ws5?size=o

o If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password. You can remove the connection between the game and Facebook on your device by doing this:

o From the "Map" screen, tap the arrow icon in the lower left corner. This will bring up a small menu.Tap the red "Door" icon, which will take you back to the main menu.Tap the arrow icon in the lower left again to bring up a small menu.Tap the green "Gear" icon to bring up another menu.Scroll this menu down to the bottom and tap the Facebook icon which says "Log out".

o You can also try to send your progress from Facebook to your device. Simply click “Play on Phone” in the left corner when you have the game open on Facebook.

Let me know how you get on.

Have a sweet week!

All comments

Cezdiamond

Hi Tammy- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem connecting your games to Facebook.
o Please try the following steps, in order to solve your issue and reconnect the game:Please make sure that the game hasn’t been blocked on Facebook. Go to Facebook >> enter “Candy Crush Saga” in the search field and confirm OK to unblock the app. Please see this screenshot: https://www.diigo.com/item/image/4smwq/qo5h?size=o
o To unblock just click “Confirm” in the dialog box: https://www.diigo.com/item/image/4smwq/1ws5?size=o
o If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password. You can remove the connection between the game and Facebook on your device by doing this:
o From the "Map" screen, tap the arrow icon in the lower left corner. This will bring up a small menu.Tap the red "Door" icon, which will take you back to the main menu.Tap the arrow icon in the lower left again to bring up a small menu.Tap the green "Gear" icon to bring up another menu.Scroll this menu down to the bottom and tap the Facebook icon which says "Log out".
o You can also try to send your progress from Facebook to your device. Simply click “Play on Phone” in the left corner when you have the game open on Facebook.
Let me know how you get on.
Have a sweet week!

I am sorry that the problem persists from to time to time. We will look into this. Thank you!

Tammy_Vernon

Hi Tammy- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem connecting your games to Facebook.
o Please try the following steps, in order to solve your issue and reconnect the game:Please make sure that the game hasn’t been blocked on Facebook. Go to Facebook >> enter “Candy Crush Saga” in the search field and confirm OK to unblock the app. Please see this screenshot: https://www.diigo.com/item/image/4smwq/qo5h?size=o
o To unblock just click “Confirm” in the dialog box: https://www.diigo.com/item/image/4smwq/1ws5?size=o
o If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password. You can remove the connection between the game and Facebook on your device by doing this:
o From the "Map" screen, tap the arrow icon in the lower left corner. This will bring up a small menu.Tap the red "Door" icon, which will take you back to the main menu.Tap the arrow icon in the lower left again to bring up a small menu.Tap the green "Gear" icon to bring up another menu.Scroll this menu down to the bottom and tap the Facebook icon which says "Log out".
o You can also try to send your progress from Facebook to your device. Simply click “Play on Phone” in the left corner when you have the game open on Facebook.
Let me know how you get on.
Have a sweet week!

I have tried some of the above, but the problem still persists sporadically. I do not want to try to open from Facebook because I am afraid I will lose my lives and boosters for the games.

Cezdiamond

Hi Tammy- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem connecting your games to Facebook.

o To unblock just click “Confirm” in the dialog box: https://www.diigo.com/item/image/4smwq/1ws5?size=o

o You can also try to send your progress from Facebook to your device. Simply click “Play on Phone” in the left corner when you have the game open on Facebook.

Let me know how you get on.

Have a sweet week!

Accepted answers

Cezdiamond

Hi Tammy- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem connecting your games to Facebook.

o To unblock just click “Confirm” in the dialog box: https://www.diigo.com/item/image/4smwq/1ws5?size=o

o You can also try to send your progress from Facebook to your device. Simply click “Play on Phone” in the left corner when you have the game open on Facebook.

Let me know how you get on.

Have a sweet week!

All comments

Cezdiamond

Hi Tammy- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem connecting your games to Facebook.

o To unblock just click “Confirm” in the dialog box: https://www.diigo.com/item/image/4smwq/1ws5?size=o

o You can also try to send your progress from Facebook to your device. Simply click “Play on Phone” in the left corner when you have the game open on Facebook.

Let me know how you get on.

Have a sweet week!

Tammy_Vernon

Hi Tammy- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem connecting your games to Facebook.
o Please try the following steps, in order to solve your issue and reconnect the game:Please make sure that the game hasn’t been blocked on Facebook. Go to Facebook >> enter “Candy Crush Saga” in the search field and confirm OK to unblock the app. Please see this screenshot: https://www.diigo.com/item/image/4smwq/qo5h?size=o
o To unblock just click “Confirm” in the dialog box: https://www.diigo.com/item/image/4smwq/1ws5?size=o
o If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password. You can remove the connection between the game and Facebook on your device by doing this:
o From the "Map" screen, tap the arrow icon in the lower left corner. This will bring up a small menu.Tap the red "Door" icon, which will take you back to the main menu.Tap the arrow icon in the lower left again to bring up a small menu.Tap the green "Gear" icon to bring up another menu.Scroll this menu down to the bottom and tap the Facebook icon which says "Log out".
o You can also try to send your progress from Facebook to your device. Simply click “Play on Phone” in the left corner when you have the game open on Facebook.
Let me know how you get on.
Have a sweet week!

I have tried some of the above, but the problem still persists sporadically. I do not want to try to open from Facebook because I am afraid I will lose my lives and boosters for the games.

Cezdiamond

Hi Tammy- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem connecting your games to Facebook.
o Please try the following steps, in order to solve your issue and reconnect the game:Please make sure that the game hasn’t been blocked on Facebook. Go to Facebook >> enter “Candy Crush Saga” in the search field and confirm OK to unblock the app. Please see this screenshot: https://www.diigo.com/item/image/4smwq/qo5h?size=o
o To unblock just click “Confirm” in the dialog box: https://www.diigo.com/item/image/4smwq/1ws5?size=o
o If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password. You can remove the connection between the game and Facebook on your device by doing this:
o From the "Map" screen, tap the arrow icon in the lower left corner. This will bring up a small menu.Tap the red "Door" icon, which will take you back to the main menu.Tap the arrow icon in the lower left again to bring up a small menu.Tap the green "Gear" icon to bring up another menu.Scroll this menu down to the bottom and tap the Facebook icon which says "Log out".
o You can also try to send your progress from Facebook to your device. Simply click “Play on Phone” in the left corner when you have the game open on Facebook.
Let me know how you get on.
Have a sweet week!

I am sorry that the problem persists from to time to time. We will look into this. Thank you!

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