I lost 131 gold bars,which I bought last days for great amount of money. I lost 43 fhs &88 in candy

Gosia_Abramczyk

Few days ago I bought 270 gold bars in candy crush and 100 in farm heroes saga. I used some,and left 214 in candy,61 in farm. Yesterday morning I wanted play and in candy left only 126 ,in farm heroes only 18 ! I lost 131 gold bars total,they dissapeared!I paid very much money for them. I purchased bars January 8. Please give me back my bars,I can't buy more money. Please,send me 43 bars to fhs and 88 to candy crush. I know you can do this,and I will be very happy. It will be very friendly and honest from your side. I paid for bars by my phone bill. I wrote to King by customer service many times,but no my bars back. Please do this,send me back my 131 bars. Thank you very much. If you need I can give you my ID game number. Thank you very much. 

Lady_Choo

Thank you for your post Gosia. I will bring it to the King teams attention

MarkHawk

Hi Gosia,

I have checked your game account and located your transactions:

Farm Heroes Saga:

09/01/17, 19:19:35 Bought Pkg: 3 FarmKing Destroy Same Colour Items for 19GB. Your account: 61GB

10/01/17, 22:07:09 Bought Pkg: 9 FarmKing Shovel Appointment Booster for 16GB. Your account: 45GB

10/01/17, 22:17:53 Bought Pkg: 3 FarmKing Shovel Appointment Booster for 9GB. Your account: 36GB

10/01/17, 22:25:01 Bought Pkg: 3 FarmKing Shovel Appointment Booster for 9GB. Your account: 27GB

10/01/17, 22:27:57 Bought Pkg: FarmKing Add Moves Booster Bundle for 9GB. Your account 18GB

Candy Crush Saga:

09/01/17, 18:13:36 Bought EGP Wheel Of Booster for 7GB. Your account: 213GB

10/01/17, 22:42:33 Bought Hammer (18x) case 3 for 88GB. Your account: 126GB

All times are in CET - Central European Time.

All transactions were made from an Android mobile device.

I can't see who in person physically did the transaction, so I suggest you check if others are playing from your account. For instance relatives, other persons in the household or persons who have access to your mobile device. 

Also I suggest you change the password on your mobile device as well as change the password to your Facebook account.

Please let me know if I can assist further in this matter.

Kind regards,

- Mark, Team King Care