some time ago i unknowingly created a second facebook account.

maliabalexander1

i have been on facebook since 2009 ish.. i have been playing a couple games most of that time. one is candy crush. i was on level 1300 something and when this second account was created it sent me back to level 1. i have it fixed on my computer but it is still shadowing on my iphone. how can you fix this on my phone? when i open the game i see King open and then it's like an echo of a second one opens on top of it. very frustrating because i can't see,my friends that play nor can i send/receive requests. this also has happened with candy crush soda saga and Farm Heroes.

Lady_Choo

Not quite sure whats happening, I will pass this onto a King moderator I know sometimes I get that on pc, but not enough to stop me playing. Its usually just the ending part.

Cezdiamond

Thanks Farmer Tracy for passing this on! 

Hi maliabalexander1- Welcome to King Care.  If you are playing on an iOS device, please could you try these steps?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to correct Facebook account. 

Let me know how you get on, thanks! :-)

Have a sweet day! 

maliabalexander1

Not quite sure whats happening, I will pass this onto a King moderator I know sometimes I get that on pc, but not enough to stop me playing. Its usually just the ending part.

i haven't stopped playing but my progress started over and i can't play with any of my facebook friends. that's the most frustrating part. can on of the developers get rid of the gane that is overshadowing the original one i began in 2010?

maliabalexander1

that seems to have worked! thanks so much. now one more question. will I be able to download the FB app and it stay the way it is or will I always have to go to FB through Safari?

Lady_Choo

 I think it would be ok to download it again. It was probably a bug somewhere