Lost all game level progress on pc when I connected to Facebook.

abill1

I opened CandyCrush Saga Online on my PC just like normal and it said error try to re-login to Facebook. The other games worked fine just not Candycrush. I never played through Facebook. Only on PC. I decided to try syncing with FB and it changed everything! I've lost all progress on PC. I never wanted to play through Facebook or my phone. Just a desktop PC. I tried removing the app in FB and logging out of King and then back in with email and password and everything is lost! Very frustrated. Lost all progress on every game! And, still same error on Candycrush.

Cezdiamond

Hi abill1- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week! 

Mviverette

progress lost on candy crush friends so I want to remove all King games from my phone!!!! Every game does this when synced with Facebook l!!!! And what happened to speaking to real people!!!!

firebombmarkus

Hi @Mviverette and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the steps on the link below to see how to get your progress back. Thank you for your understanding. Have a wonderful day 🤗

https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back

MarkHawk

Hi guys,

Just to update you - Facebook had an outage yesterday and this affected several games. 
@Mviverette >> Please take a look if you have your levels back.