Why I can not open my game on my phone since over 2 month after update??

Mareike_Balthes

I update the game over 2 month ago on my phone and since then I can't open it anymore

Wunderbaum

Hi Mareike!

Which iOS phone model do you have?

I've seen threads where older Android and iOS are no longer compatible with the game: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash 

This thread gives an overview of compatible devices: https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices 

In most cases a reboot of the device can solve many issues.

Please also make sure you have the latest version of the game installed.

You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

Cheers :-)

Wunderbaum

Hi Mareike!

Which iOS phone model do you have?

I've seen threads where older Android and iOS are no longer compatible with the game: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash 

This thread gives an overview of compatible devices: https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices 

In most cases a reboot of the device can solve many issues.

Please also make sure you have the latest version of the game installed.

You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

Cheers :-)

oktay1977

Will not open the game a month

oktay1977

Will not open the game a month

Lady_Choo

Welcome to the community @oktay1977 could you tell me which device, OS and version you are using please and which update of the game. Have you checked the store manually for updates?