why image missing but voice OK?

Khalid_El_Attar

when i go to the game loading the image look like black board and voice is working but i cannot play because nothing visible? 

Cezdiamond

Hi Khalid- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still experiencing a problem? 

Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Let me know if you still need a hand. 

Thanks!