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From level 523 to 0 ??!!

Roses
Roses Posts: 2 Newbie
in Support

What!?!  I was on level 523 of Farm Saga, when I stopped playing the game. Less than a day later when I went into game it was as if I never played.  I had to start at level 1!!!! Everything was gone????

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Best Answer

  • Lady_Choo
    Lady_Choo Posts: 25,804 Pet Rescue Moderator
    Answer ✓

    Hi Roses, thats a big fall! It seems that you have been logged out and therefore your progress hasn't synced. Did you do a system or game update? Or maybe it did one in the background without telling you first. 

    You need to go to the cog icon and log in with the email address you used previously and hopefully all will be restored. It just can take a couple of attempts as sometimes its a bit slow, but don't worry, it should all be there :)

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Answers

  • Lady_Choo
    Lady_Choo Posts: 25,804 Pet Rescue Moderator
    Answer ✓

    Hi Roses, thats a big fall! It seems that you have been logged out and therefore your progress hasn't synced. Did you do a system or game update? Or maybe it did one in the background without telling you first. 

    You need to go to the cog icon and log in with the email address you used previously and hopefully all will be restored. It just can take a couple of attempts as sometimes its a bit slow, but don't worry, it should all be there :)

    Flag · Helpful Sweet Love Haha
  • Roses
    Roses Posts: 2 Newbie
    edited October 2017

    Hi Roses, thats a big fall! It seems that you have been logged out and therefore your progress hasn't synced. Did you do a system or game update? Or maybe it did one in the background without telling you first. 

    You need to go to the cog icon and log in with the email address you used previously and hopefully all will be restored. It just can take a couple of attempts as sometimes its a bit slow, but don't worry, it should all be there :)

    Chicken Slayer,Thank you so much!!! I logged in and all is well. I appreciate your help. Thanks again
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  • Lady_Choo
    Lady_Choo Posts: 25,804 Pet Rescue Moderator

    Hi Roses, thats a big fall! It seems that you have been logged out and therefore your progress hasn't synced. Did you do a system or game update? Or maybe it did one in the background without telling you first. 

    You need to go to the cog icon and log in with the email address you used previously and hopefully all will be restored. It just can take a couple of attempts as sometimes its a bit slow, but don't worry, it should all be there :)

    Woohoo great! You are very welcome :)
    Flag · Helpful Sweet Love Haha

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