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Hi Mary,
It might be the connection from your game to Facebook that is not working correctly.
I suggest you first try with another Internet connection - for instance switching from WiFi to 3G/4G to see if it's the connection that is the bottleneck.
Also I suggest you connect the game to Kingdom (orange button with the golden crown)
Once connected to Kingdom you should now have a good list of other players who can help you out with lives and road blocks.
Please also see this thread: https://care.king.com/en/papa-pear-saga/i-m-not-receiving-my-messages-lives-from-friends