Where have all my companion animals gone?

Alex_Wilhelm

I haven't changed anything or updated anything in the past week or two but all of my companions have disappeared. I have tried to replay some of the levels and even if I gain stars I don't receive any new companions. Where did they all go???

Lady_Choo

Hi Alex thank you for using King care.

It seems some players are having this issue when they haven't been connected to wifi. 

Disconnect your wifi. Close the game completely (by swiping away from the background).

Restart your phone.

Restart your wifi, open the game and connect to the Kingdom or Facebook as normal and hopefully they will reappear. 

If it doesn't work, then let us know but the studio are trying to work on a fix for this issue

Lady_Choo

Hi Alex thank you for using King care.

It seems some players are having this issue when they haven't been connected to wifi. 

Disconnect your wifi. Close the game completely (by swiping away from the background).

Restart your phone.

Restart your wifi, open the game and connect to the Kingdom or Facebook as normal and hopefully they will reappear. 

If it doesn't work, then let us know but the studio are trying to work on a fix for this issue

Alex_Wilhelm

Hi Alex thank you for using King care.

It seems some players are having this issue when they haven't been connected to wifi. 

Disconnect your wifi. Close the game completely (by swiping away from the background).

Restart your phone.

Restart your wifi, open the game and connect to the Kingdom or Facebook as normal and hopefully they will reappear. 

If it doesn't work, then let us know but the studio are trying to work on a fix for this issue

Thank you for the reply. Unfortunately that did not fix my issue on my tablet or my phone (I tried both).

Lady_Choo

Sorry Alex I just saw you commented when you clicked the link. Are they back now or still gone?