New phone progress lost

Laura_Gibson-2

Hi. I got a new phone today. My levels with candy crush saga, jelly and soda have maintained bur Farm heroes and super farm heroes have returned to level 1 despite logging in with Facebook or my kingdom account. How do I restore my levels on these two games

Thanks

Laura

Lady_Choo

Hi Laura, 

Sometimes it can take a little longer if the server is busy or Rancid is busy tying knots in cables.  I am going to give you a link, hopefully it will work, but if trying the steps doesn't do anything, come back and let us know. It usually works though

Lost connection

Laura_Gibson-2

Hi. Thanks for your suggestion. Unfortunately this didn't work for either game. 

Lady_Choo

Ah no.....I have asked for extra advice about this issue as normally the step by step troubleshooting helps. 

Cezdiamond

Hi Laura- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Farmtastic journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely week!