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How do I get my boosters?? Pls help

Anna_Müller
Anna_Müller Posts: 3

Level 1
in Support

AGAIN.... never receive my boosters anymore when I win them...what can I do? This has been going on for a while now.

Answers

  • Lady_Choo
    Lady_Choo Posts: 26,434

    Hi Anna, sorry for your issue. You are right, it has been going on a while now. 

    So we can pass the details on to the studio, could you provide me with the following:

    Make and model of your device. 

    Operating system and version. 

    Have you tried the troubleshooting tips? (Ie, clear cache, uninstall, reboot, reinstall (but you will lose saved boosters when you do this so use them first) Checked store for updates.

    App version number.

    And finally, the name of the mini game you didn't get rewards for.

    Then I can pass it on to one of our moderators. Thank you :)

  • Anna_Müller
    Anna_Müller Posts: 3

    Level 1

    So, I have an Iphone 6, software iOS 11.2., version 4.5.7. of farm heroes saga :)

  • Lady_Choo
    Lady_Choo Posts: 26,434

    Thank you, the reason I asked is because some of the older devices cannot cope with the game now and don't always work properly. 

    Sorry, one more, what mini game was it?

Hey! Would you like to give us your opinion?

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