Why did my Farm Heroes Saga and Candy Crush Soda Saga reset to level 1?

Game_girl

My Farm Heroes Saga and also my Candy Crush Soda rest back to Level 1 !!!

Can I get it to back to my previous level?

Lady_Choo

Hi Game Girl, 

Were you previously connected either to the Kingdom or Facebook? If so its really easy to get them back, you just need to log in again

https://care.king.com/en/blog/article/remember-to-connect-to-facebook

https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

If not, come back and let me know

Game_girl

Hi Game Girl, 

Were you previously connected either to the Kingdom or Facebook? If so its really easy to get them back, you just need to log in again

https://care.king.com/en/blog/article/remember-to-connect-to-facebook

https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

If not, come back and let me know

No I was not connected to either one. Is all hope lost at this point?

Lady_Choo

Sorry Game girl, your comment didn't give me a notification. 

I am pretty sure its not, our moderator has a nifty magic wand so I am going to pass it on to her and she will be on touch. 

It will be Monday though as she isn't in the office weekends

Cezdiamond

@Chicken Slayer thanks! :-) 

@Game girl I can understand your disappointment, let's get you back on track so that you can continue on your Farmtastic journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely week!