i do not have any sound on any of my games

Tracy_Warner

can not get any sound on any of my games...checked all settings and all ok. candy crush, pet rescue, papa pear etc

Tracy_Warner

this is the link that worked for me....

Type this into your address bar

chrome://flags/#autoplay-policy

On the highlighted option choose no user gesture is required and restart your browser. 

Lady_Choo

Hi Tracy, are you using google chrome? Its a known issue, please see this thread

https://care.king.com/en/pet-rescue-saga/no-sound-during-game-play#entry_162257

Stephanie_Dücker

Same here. No sound since yesterday. Speakers on and everything turned on. 

Tracy_Warner

still no sound

Tracy_Warner

Hi Tracy, are you using google chrome? Its a known issue, please see this thread

https://care.king.com/en/pet-rescue-saga/no-sound-during-game-play#entry_162257

yes using chrome. checked out the thread but still no sound hope its sorted soon as it appears many people have the same issue. works ok on ipad but not laptop using chrome. thanks anyway.

Lady_Choo

Hi Tracy, I am not sure how long it will take them to fix it as they have big connection issues at the moment. 

Can you play via another browser like firefox? I hear it works on there

Angeleyes64

Add me to the list as well.  Darlene Williamson.  I play on Facebook, using Google Chrome and Windows 8.1

Tracy_Warner

thanks for all the help...been using these games for years but sound just stops working. software prob one thinks. lets hope it gets sorted soon. 

Lady_Choo

Hi All it seems its a chrome new feature, we have some tips here until we hear officially from the king team. The chrome forums are flooded with complaints. 

https://care.king.com/en/alphabetty-saga/superstar-information-post-missing-sound-on-games#entry_162765

Tracy_Warner

had sound back today but gone again

Lady_Choo

Did you try running the flag link again in case that's changed itself?