Quests require hard levels, but there aren't any

Hi @Rancid as Mark stated before, its not going to be fixed anytime soon as they are busy working on other aspects of the game. It will get sorted but may take a while as the team have to prioritise the issues. I understand its annoying but at least you can still play and access the quests

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[Deleted User]

Curiosity got the better of me, so I started a new install on my mobile. I didn't log in and got to about level 85, and didn't see it at all. So it looks like it's finally gone. Just save your game, do a clean install and log in. Problem solved.

Thanks for the info @Rancid!

[Deleted User]

Here is some interesting feedback. Originally I was playing on my Android phone and got this all the time.When I got to level 505, I saved my progress and installed the game on my Samsung Galaxy S4. It's much better playing on a big screen. I obviously started the clean install on level 505 and I am now up to level 1000 or so and I haven't seen any hard level requests. So maybe if others saved their progress and deleted/re-installed the game, it might ix it for them too.

[Deleted User]

Hi Mark Hawk, has this call progressed in the queue? I have been playing this game for months and this is really annoying at times.

KayKo

Thanks! It’s version 5.18.5

Crazy Cat Lad

Hi @KayKo and welcome to our Community!

To find out the app version on your iPhone or iPad go to Settings > General > Storage and finally tap the app in question.

KayKo

Hi,MarkHawk. I’m using IOS and I don’t know the version of my game. How can I find out?

Hi guys,

This has been reported to the game studio but unfortunately it will not be fixed for the time being. This also means that the current (and only) work-around is to use the refresh quests icon. I know this is far from perfect but I hope you'll be able to try out the quests or alternatively leave them for now until this issue can be fixed.

Hi @sphinges time is irrelevant with bugs I am afraid, they fix them according to priority. Highest being the game isn't working, lowest being problems with freebies being given. Along with making new levels and events etc. The size of the studio isn't unlimited. They only have a certain amount of staff so need to priorities. Its on the list I will see if there is an update

Company doesn't care about this, only care about money.

more than 10 month bug, but they don't fix it!

dwb

iOS 7.1.2, and even if you scroll backward to the beginning of the game what used to be Hard Levels are not Hard anymore. Just change the quest to beat a Super Hard Level.

winsky03

I’m late to this conversation but I have both issues. I find also if you refresh a quest that isn’t a hard level one it will then give you a hard level quest 75% of the time.
I play on iOS with the latest update and with a King Account

mimi825

Same issue here. I'm on almost the 600 th level and have only had 2 hard levels from before a update. In the very beginning. In the last 500 and so levels there's only been regular or super hard levels. Which don't count on quest for completing hard levels. I'm playing on android phone.

RaychyD

The problem with refresh is it takes maybe 24 hrs until you can refresh again. I sometimes get the hard level quest immediately after refreshing but for a greater number of levels. There are other issues too like the treasure quests that never arrive. Maybe if there’s no fix for the problem they should take the time limit off for the refresh? That’s my suggestion anyway as I could be content dealing with the problem in that way.

Hi guys,

I've heard back from the game studio. They are aware of the issue - the hard levels were removed a while back and the plan was to also remove the quests. The issue is on the to-do list and the work-around (although it's not perfect) is to refresh the quests using the little icon to get a new one.

RaychyD

I have the same issue.
I am using an iPhone 7+ fully updated.
Game is updated to the latest available.
Are you any closer to a solution??

Android 5.10.12

Android 5.10.12

Hi guys,

Thanks for telling.

I'll escalate this to the guys in the game studio.

Thanks if you can provide the following details:

Are you using Android or iOS?
Which version of the game are you using?

I'll gather your feedback and update you once I know more.

- Mark

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Hey Sodafan, so the superhard ones don't count? Just to clarify? I know that the studio updated it a while back, so I am going to ask one of the moderators to pass it over to the team. Obviously this is one side effect they didn't think of!

Sodafan

Hey Sodafan, so the superhard ones don't count? Just to clarify? I know that the studio updated it a while back, so I am going to ask one of the moderators to pass it over to the team. Obviously this is one side effect they didn't think of!

That's right. For example, I have a quest that requires 2 hard levels. I pass a super hard level and the quest counter still says 0/2.

Thanks for sharing it. I have passed it over and I will let you know as soon as I hear anything

anon

I'm having the same problem. Was there a fix for this please?

Hi Anon, not as far as I know, but I am going to ask the mod again to see if there are any updates to it

Faith_Mitchell

Same issue here

Same issue,
When pass super hard level, hard level doesn't.count, please fix it or teach us how to add the count

msdodo13

Same issue too. Please let us know when there is a fix.

Hi everyone, perhaps @MarkHawk our community manager could ask the studio if they are any closer to sorting this? Perhaps it should ask for super hard levels as they removed the hard ones from the app.

dwb

I too have quest for hard levels which I cannot complete; I have looked back from 350 to level 1 and can't find any. Please elevate to higher level support.

Wampirze

I have the same problem. The is any solution of that?

I am tagging @MarkHawk again, but it’s been Christmas break and the community managers have taken some much needed time off. He will see the tags, but I bet he has quite a few lol. The issue is originally there was only normal and hard levels on mobile. Now for whatever reason all the hard levels have been changed to super hard...but the quest system hasn’t been altered. He will look into it though and if necessary prod the studio

bjkeough

My son's account still has the hard levels.... I'm stuck with super hard, ugh.

bjkeough said:

My son's account still has the hard levels.... I'm stuck with super hard, ugh.

I'm not sure if its a recent change which can take a while to filter through accounts, or a test. I think Rancid has locked @MarkHawk up or the studio are holding him hostage before they tell him lol. He will appear at some point though I am sure

Android 5.10.12

Android 5.10.12

I have the same issue.
I am using an iPhone 7+ fully updated.
Game is updated to the latest available.
Are you any closer to a solution??