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Connecting to Kingcare. No icon

megadebz

Trying to save my game score/level to Kingdom so that I can factory reset my kindle. No King icon on the opening page

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QueenB

Hi @Meghna915!

I don't think your issue is related to the original issue that started this thread as looking at your screenshots, your game is already connected to King.com so that is why you do not see the Kingdom icon. How do I know this, I can see your King.com avatar on level 984.

I think you should try the following on your Apple device to get the game reconnected since you had this error message. "don’t have an internet connection", so these steps should help:

- Disconnect the game from Kingdom.
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
- Restart the device and try connecting the game back to Kingdom so your progress can sync.

Meghna915

Hopefully someone figured it out since I still haven’t found a solution for it

DragonDragonov

I have this same problem

Meghna915

Thanks for trying to help! I went to the App Store to hit update and now I have version 5.22.7 which seems to be an even newer version. The app looks a little different now but I don’t see any work around. No question mark. I waited for a bit on the page to see if it would show up later. Only the facebook connection option. I’ve taken photos of all 3 pages I see. Maybe you guys see something I don’t? When I hit the settings icon, it just goes back to the main menu or Facebook connect page with sound options. Also, the app keeps still saying I don’t have an internet connection and i’m 100% sure I do. Sometimes an icon shows on the map where I am in the game which makes me think I am already signed in... thought I made an account long ago when I originally started playing the game but there is no sign out etc. Also every time I try to collect the rewards i’ve Earned, it says I don’t have an internet connection. 🤷🏽‍♀️ I’ve added a picture of the rewards page too. Maybe I need to restart my phone? I don’t know.

Crazy Cat Lad

Hi @Meghna915 !

This was fixed a time ago so you should have it corrected if you have the latest update installed.

If it didn't get fixed by updating, then there should be a workaround that worked when players had this issue.

Open the game and stay on the start menu here (do not tap 'Play'):

Image: https://us.v-cdn.net/6030983/uploads/editor/09/r90a43blzhwa.png

Tap the round button with "?" to the right of the blue Connect button.

You should then get to this page and connect to Kingdom through the orange button below:

Image: https://us.v-cdn.net/6030983/uploads/editor/9h/o6xei5eczkf3.png

I hope this helps!

firebombmarkus

Hi @Meghna915 and welcome to our adorable Community 😊 Thank you so much for posting a screenshot. I just checked my game and everything seem to be fine. Can you please check if your game is up to date? The latest version should be 5.21.3.

Meghna915

Did this get solved? I also am missing the icon to sign in. Haven’t been able to get any rewards as it says no internet connection on my iPhone 7. I know the internet connection is fine since I already checked this. The app only gives me a Facebook connection option which I do not want to use. I have the settings icon. Adding the screen shot of what shows up when I click on it.

MarkHawk

Hi Megadebz,

I don't recall that there ever was build a connection to Kingdom for Farm Heroes Saga. It's only FB connected.

Lady_Choo

That's unusual, but here is a link to the screenshot help....I am also going to pass it back to the team in case there are any issues

How to screenshot

megadebz

Only a log in to facebook and I don't do facebook. Unable to log in to Kingdom as there is no icon for it.

Not sure how to do a screenshot on kindle

Lady_Choo

Hiya, can you see a cog icon? If you click there, there is no log in or log out button? Could you send a screenshot so I can pass it on to the moderator?