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Hi Matilda,
Please check if the game is proper connected to Facebook. These threads might help you out:
Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
iOS: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
You might also try playing the level on Facebook. Once completed your progress will sync to your mobile device and you should be able to continue from there without any further issues.