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How to find my progress ?need help

linalimaane8929
linalimaane8929 Posts: 3

Level 1

edited February 2019 in Support
totally lost my progress just because I deleted my facebook rsuite I opened a new facebook how to regain my progress?

Answers

  • PummyRaj
    PummyRaj Posts: 44,156
    Hello @linalimaane8929,

    A Warm Welcome to the King Community, where your fellow players can help you by answering your Questions in any King Games' Sections :)

    I am not sure you will be able to get your progress back on your new account, because you logged into to play your game(s) through that old Facebook account.  It will be possible if you have created a Kingdom account earlier and have synced the progress of the game! 

    By any chance, do you have a Kingdom account?  If so, you can simply log in with that user name / email ID and continue playing  B)  

    Please respond by tapping on the "Type your Comment" box OR tagging me with @ and my name, just like how I wrote your name above  =)

    Please let us know if can help with anything!  Have a nice day/evening :+1:
  • Lady_Choo
    Lady_Choo Posts: 26,092
    Good afternoon to you both :)

    I am just adding to what @Pummy_Raj has said, if you started a new Facebook account you can contact the team here and they will be able to help you regain your progress

    https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

    Make sure you fill it in exactly as it asks you to, to make sure you get to the right department. 

    If you had made a Kingdom account and linked it to your old Facebook account, you wouldn't be able to unlink it I don't think. We would have to check on that as I cannot remember, but you should be able to get progress back this way anyway. 
    Unless you deleted your Facebook account for a particular reason, did you realise most can be restored these days? Sometimes people deactivate them and think they are gone forever, but Facebook seem to make it harder to leave now :O 
  • linalimaane8929
    linalimaane8929 Posts: 3

    Level 1

    but as have lost progress when your facebook has been malentently removed
    in this case, how do I find my progression?
  • Lady_Choo
    Lady_Choo Posts: 26,092
    Follow the link @linalimaane8929https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

    Now you have a new account, the team should be able to transfer you over if you can remember roughly where you are, but they will be able to advise you :) 

Hey! Would you like to give us your opinion?