My game won't synchronize with Facebook

iratxees

Goodnight. I have downloaded several saga games on the tablet and on the mobile and I do not know why I can not synchronize them with Facebook before if I could do it. the only thing I have not done was to uninstall it since I do not know if when I reinstall it I can connect again. What I can do.

I also wanted to say that being a game for the whole planet I have to communicate in English not knowing and having to do with a translator.

thank you.

PummyRaj

Hello @iratxees,

Glad to see you back and thank you for posting your Question in English   With regards to your Question, I would like to clarify few things please! 

(1)  If you were playing the games both on your Mobile and Tablet by logging in through your Facebook account, why are you not able to do it now?
(2)  Did anything change?  Did you get a new device and downloaded the games recently?
(3)  What is happening when you try to log into the game?  
(4)  Do you have a Kingdom account and did you play the games through that before?

**  Once, we clear these things, you can think about Re-installing.  Right now, you do not have to do that yet!  To reply back, please tag me with @ and my name (without space), just like how I wrote your name above

P.S:  I am sorry to know that you have to use a translator.... The Community supports English ONLY because most of the people can speak & understand English and it is easy to maintain the Community when a single language is used.  Hope this made sense.

Will check back later for your reply.  Have a nice day/evening

iratxees

Goodnight.

It's been a long time since I downloaded anything.

whenever I play on the tablet with the games, at least turn on the computer for something or not at home and play on the phone.

When I try to connect to Facebook I get the face of the sad phone and I can not connect or I put an Op try it later

PummyRaj

Hello again @iratxees,

I am very sorry to hear that!!  I am familiar with this issue as my phone also doing the same.  But do not know the solution   

I will ask the Farm Heroes Community Manager @MarkHawk to help out with your issue.  

Hope you will get back into the game and enjoy playing it again!

All the Best & have a nice day/evening!

MarkHawk

Hi iratxees

Are you using iOS or Android?

What happens when you try from another Internet connection? If you have the option then please try switching from WiFi to mobile data.

iratxees

When I try to connect I get the drawing of Facebook and a drawing of the mobile with a sad face with two arrows. It happens to me with data and different Wifis

MarkHawk

Thanks for telling! Are you playing on an iPad, iPhone or an Android device?

I'll grab your info back to the game studio so they can try to replicate the error.

PummyRaj

Hello @MarkHawk

I took a screen shot on my phone (this started to me more than 2 weeks ago, so took some pictures to ask you about it, but never got the chance as I was a bit busy).  Here is the pic what @iratxees is talking about


After opening the game, when we try to "Connect" this is what it says

iratxees

MarkHawk
It is that Image that appears to me. My mobile and tablet are Android

iratxees

It is that Image that appears to me. My mobile and tablet are Android

iratxees

it's that image