Game playing on mobile but not IPad

Kazzawazza

Hi

Since I installed the game on my mobile, it’s frozen and stopped working on IPad.  

I am stuck at level 1255 on IPad but I am on 1258 on my mobile.  Do I delete the game from my mobile or from IPad to keep level 1258 and my daily boosters?

PummyRaj

Hello @Kazzawazza, 

Here are the screenshots from my iPad...

1) Game with both King account & Facebook synced 👇👇




2) Screenshot when I have disconnected from Facebook... did you notice the King icon?  👇👇



** In the picture you showed (on July 7th), it appears that there is NO Internet connection either!!!  I am saying this by looking at the Blue gift box in left top corner!!  

Till now, I have faced this issue only with Facebook... but never heard it affecting Kingdom account too 😲😲

By looking at this, I strongly believe “Deleting & Reinstalling” the game App will definitely help... but you will be loosing all your stocked up boosters and they will not be reimbursed ☹️

What would you like to do?  Do you want go with the Re-installation or wait what @QueenB says!!

Looking forward to hear from you again!  Hope the issue will be fixed soon in your game!

QueenB

Hi @Kazzawazza😃

I think you should try the following first on the iPad and see if we can get it to reconnect so it can catch up:

- Disconnect the game from Facebook (if connected).

- Reinstall Facebook app if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (super important)

- Restart the device and try connecting the game back to Facebook so your progress can sync.

Hope this does the trick

Kazzawazza

Hi

I don’t have Facebook but I cleared Safari cache and rebooted but I still have the same problem.

Level 1255 is flashing but when I click on it or any of the previous levels nothing happens.

On my mobile phone however, everything is fine, I get my daily boosters and can move up levels without any problems. 

Kazzawazza

Hi @QueenB

Is anybody able to assist on this issue please? 

PummyRaj

Hello @Kazzawazza, I am sorry to hear about the issue in your game  

Not sure why you are not able to go to your current level even after following the steps suggested by @QueenB!!  

Currently all of the King Team are out of the office because of the weekend.  Can you please post your game user ID, so that they can look into once they come back on Monday?  
Here is the link to find your ID (it will be in digits) when you are logged through King account   https://community.king.com/en/farm-heroes-saga/discussion/247379/what-is-my-user-id-and-where-can-i-find-it 

OR you can delete the game App and reinstall it!  Usually, this will remove all the bugs & glitches that currently exists!  But, with this, you will be loosing all your stored up boosters in your game and they will not be reimbursed by King!!

Please let me know your thoughts!  Have a nice weekend!

Kazzawazza

Hi @Pummy Raj

Unfortunately I don’t have a King logo to click on.  I have everything apart from that.

Kazzawazza

Hi @Pummy Raj

I had to get my user name from my mobile - 4229621833

PummyRaj

Hello again @Kazzawazza, Thank for posting your ID  

In your post from this morning, where were you looking for it?  If you were on your iPad, you still should be able to see your ID!!

Kazzawazza

Hi @Pummy Raj

This morning I was on my IPad.  I clicked on the cog, then main menu, then play.  I also pressed cog, back to map.  Still no King logo to click on

AnaL

I have no King logo to click on either, so I am curious to see the answer to this also.

Kazzawazza