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Game playing on mobile but not IPad

Kazzawazza

Hi

Since I installed the game on my mobile, it’s frozen and stopped working on IPad.

I am stuck at level 1255 on IPad but I am on 1258 on my mobile. Do I delete the game from my mobile or from IPad to keep level 1258 and my daily boosters?

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PummyRaj

Hello @Kazzawazza,

Here are the screenshots from my iPad...

1) Game with both King account & Facebook synced 👇👇

2) Screenshot when I have disconnected from Facebook... did you notice the King icon? 👇👇

** In the picture you showed (on July 7th), it appears that there is NO Internet connection either!!! I am saying this by looking at the Blue gift box in left top corner!!

Till now, I have faced this issue only with Facebook... but never heard it affecting Kingdom account too 😲😲

By looking at this, I strongly believe “Deleting & Reinstalling” the game App will definitely help... but you will be loosing all your stocked up boosters and they will not be reimbursed ☹️

What would you like to do? Do you want go with the Re-installation or wait what @QueenB says!!

Looking forward to hear from you again! Hope the issue will be fixed soon in your game!

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queen_candy61whester

I playing pc or telephone.

PummyRaj

Hello again @AnaL, Thank you for replying back

I am sorry to hear that and I am puzzled on what would be the solution!! Usually, reinstalling the App will remove glitches, but, it doesn't seem to working in your game!!

A Question (another silly one)!! After reinstalling the App, did you log into the game through King account also OR just through Facebook account? Can you make sure of that please?

If you remember logging into the King account after the Re-installation, try this --->
Close the game on your Mobile device ---> Disconnect the WiFi ---> Clear the Cache and turn it off --->
GO to King.Com on a Desktop / Laptop ---> Open Farm Heroes game and play 1 or 2 levels --> Now, turn on the Mobile device and connect to internet.--> Open the game after 5 to 10 minutes --> Check if the King Logo is back on in the game (or if it asks you to log-in on your Mobile)!!

I tried this a while ago for similar kind of issue and it worked! So, hopefully, it works for you too.... Don't ask me the reason... I am not a tech savvy ::D

One of the Community Managers always tells us that if a game is having a glitch and does not work properly, use a different device to play the game. Surprisingly, it works and we won't see that glitch at all!!

Hope it works for you too! Have a great day/evening!

AnaL

My Farm Heroes app updated today and I still do not have a yellow and orange King logo to login to my King account. Can someone please tell me why not and what to do about it?

QueenB

Happy to hear you're back on track now @Kazzawazza and I've added some compensation to your game to help you get back on track much faster 😉

AnaL

Mine is A. I have a King account and the other three King games I play have the King logo to login. Farm Heroes does not. Thank you for your help!

PummyRaj

Hello @AnaL, Hearty Welcome to the Farm Heroes section of our friendly King Community

You must have seen the screenshots I have posted in other page... But, I am adding them here again so that we don't have to back & forth on check on those

How does your screen looks... like (A) or (B)

(A)

Image: https://us.v-cdn.net/6030983/uploads/editor/mm/vl6aa7gymf9r.png

(B)

Image: https://us.v-cdn.net/6030983/uploads/editor/yh/0g57lx2n9wcm.png

If you don't mind.... I have a silly question to ask!! Did you create an account with the King or No?

Please let me know. I will check back tomorrow as it is past 11 pm for me.

Hoping for the Best! Have a nice day/evening!

AnaL

I had reinstalled the game and lost my extras but have still have no King logo to click on...only the facebook login which I don’t have. Where is the King logo to click on? Thanks! BTW, the other three King games I play all have the King logo to click on. The Farm Hero game does not.

PummyRaj

Great to know that and I am very happy that you are able to play the game again without any glitches @Kazzawazza 🤗

Yeah! I am sorry that there was no other option but re-installation and you had to loose your stocked up boosters

Kazzawazza

Hi @Pummy Raj and @QueenB

I tried everything else but nothing worked so I deleted the app in the end, reinstalled it again and logged in. Although I lost all my boosters, I am able to play the game again on my Ipad and I am also at the level I am on with my phone, which is higher than I was at on my IPad.

Thank you for your help. We got there in the end

QueenB

Hi @Kazzawazza😃

I'm truly sorry to hear this issue is persisting

Have you tried reinstalling the game app like @Pummy Raj suggested?

This needs to be the next step and if that doesn't work, I will need the following details of your iPad:

- Model and iOS of your device: To find this follow these steps: Settings > General > About > Make a note of the "model" and the "version"

- Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > select the game> Make a note of the version number

- Available storage space: To find this follow these steps: Settings > General > Usage in the right column. Under Storage you will see the storage capacity of your device and how much you still have available.

Thanks

PummyRaj

Hello @Kazzawazza, I apologize for the delayed follow-up

QueenB is on vacation for this week. I was waiting to inform the Farm Heroes current In-Charge as I am collecting all into one place. Hence, I was delayed. You should hear from them by tomorrow this time.

Once again, very sorry for the late response 🙏🏻

Kazzawazza

Hi @QueenB

Is anybody able to assist on this issue please?

Thanks

Kazzawazza

AnaL

I have no King logo to click on either, so I am curious to see the answer to this also.

Kazzawazza

Hi @Pummy Raj

This morning I was on my IPad. I clicked on the cog, then main menu, then play. I also pressed cog, back to map. Still no King logo to click on

PummyRaj

Hello again @Kazzawazza, Thank for posting your ID

In your post from this morning, where were you looking for it? If you were on your iPad, you still should be able to see your ID!!

Kazzawazza

Hi @Pummy Raj

I had to get my user name from my mobile - 4229621833

Kazzawazza

Hi @Pummy Raj

Unfortunately I don’t have a King logo to click on. I have everything apart from that.