I‘ve done multiple hard restarts and nothing works....this has been an issue for a month now...can’t you get rid of the add till you have the kinks worked out?
Hi @greenacres and welcome to our adorable Community 😊 Can you please tell me which version of the game you have? The latest version should be 5.21.3. If your game is not up to date, update it and let me know if it happens again.