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unicrn46
unicrn46 Posts: 1

Level 1

Hello I ordered the 59.99 bundle and my phone crashed. I had to uninstall and reinstall. I got charged but never received the items. who do I contact ? 

Comments

  • QueenB
    QueenB Posts: 15,430

    Sorry to hear about this but we don't handle purchases in the Community. Not to worry as I will guide you through to Support. 

    Contact our Player Support team here.

    Under topic select: Problems with Purchases and then under subtopic: Purchased item not received.

    Include your Game ID on the message - This link will help you find it.

    Note! It can take up to 72h before receiving a reply.


    Hope this helps :) 


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