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Can't update my game app

Kenny5050
Kenny5050 Posts: 2

Level 1
in Support
Can't proceed with the farm heroes saga because it's asking for upgrade. Meanwhile I can't update on my Sony Xperia Z5. It just an ongoing cycle of download after another waisting my data. It will then end with a message saying app can't be updated. 

Answers

  • QueenB
    QueenB Posts: 15,666
    Welcome to our Community @Kenny5050 and sorry to hear about this issue :(

    Let's try to reset the Settings in the Google Play Store app:

    -Go to apps and find the app called 'Settings'
    -Locate the menu called 'Apps' or 'Application Manager' depending on the device model
    -Scroll down until you find the 'Google Play Store'
    -From here click on 'Clear cache' then 'Uninstall updates’ and finally 'Clear data'. Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.

    Hope this the trick :) 
  • Kenny5050
    Kenny5050 Posts: 2

    Level 1
    Have tried what Queens said to no avail .
    I may just have to delete the whole thing and stand to loose all the gains made so far. Not nice at all. 
  • QueenB
    QueenB Posts: 15,666
    Awe, bummer :(

    Sorry to hear that it did not help! The next thing to do now is to reinstall the game app so let me know if that works out, please :) 

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