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Why did I suddenly lose all my magic beans?

titi34titi34 Posts: 4 Newbie
Hello, I suddenly lost all my magic beans. Now the number is 0. I am pretty sure that earlier this week I had over 30.000. I am not sure about the exact number though. Can you figure out what happened? Thanks!

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 20,073 Candy Moderator
    Hi @titi34
    We would like to welcome you to the king community. Thank you so much for being willing to joining🤗

    Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here.

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

  • Hey! Would you like to give us your opinion?

  • titi34titi34 Posts: 4 Newbie
    Also, my ID is 1144864112, in case it helps. Thanks again!
  • Jelly_JennyJelly_Jenny Posts: 1,899 Community Manager
    Hi @titi34 :waving:

    I'm moving your question to Farm Heroes Saga Community so you will reach the right Community members :) 


    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
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    New Superstar competition in Blossom Blast Saga here! 
  • QueenBQueenB Posts: 6,944 Community Manager
    Thanks @titi34!

    Player Support had a look at your game records and they can see you have 5250 Magic Beans available in your game. Can you try clearing the cache of your browser and see if that helps? 

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache.
  • titi34titi34 Posts: 4 Newbie
    Thanks for the tip! I cleared out the cache but I still only have the 5250 magic beans I collected today. Any other suggestions?
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