Going back to level one

Julax_C_Prods

I disconnected from facebook and im back to level one. This never happened before. Since october 2019 update the game glitches. Im on level 2436 and whether im.on fb or not the level should stay the same. Thanks for any help. Julie

firebombmarkus

Hi @Julax_C_Prods and welcome to our adorable Community 😊 I am sorry this has happened to you. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/farm-heroes-saga/discussion/244881/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

Julax_C_Prods

Thank you but i do get back to my level. My question is why do i go back to level one when i disconnect from fb?

firebombmarkus

@Julax_C_Prods Ok, the good thing is that you have your progress back. It might be a Facebook glitch or a server was down. Sometimes it takes a few hours for the server to come back with your progress.

Julax_C_Prods

Thank you. Can you confirm if;  when i disconnect from fb i should stay on my level? And not go back to one? Thanks

firebombmarkus

@Julax_C_ProdsIf you logged out and didn't log back in then the game would start at level 1 not knowing that you were playing through Facebook.

Julax_C_Prods

Thanks. I ve logged out many times before  and never ever got back to level one. I think there is a major glitch. The last upate from oct 8 made this happen.

QueenB

@Julax_C_Prods

If you do not have a King account, when you disconnect the game app from Facebook, it will go back to level 1.

The King account is like a back up for when there is an issue with Facebook so that you can still keep playing and saving your progress. 

If you do have a King account, then you must sync that with your Facebook account. Check out this link: http://to.king.com/1i4R

Julax_C_Prods

Thank you. I have attached 2 screen shots of how i cant log into king. I dont receive lives or beans anymore. I dont see the names of my competitoors on my screen either. And when i finally managed to log into king it synchs me with a different account which synchs me to a different fb account. Please fix the update. Thank u

Lady_Choo

Thanks for that @QueenB I have heard reports elsewhere too of that

QueenB

This is good @Julax_C_Prods,

I'm passing on the screenshots to the studio so they can have a closer look at this. I'll let you know when I know more 😉