Updated policies

bmeg82

When you just updated the game. I lost all of my special items and all the lives I had in my inbox! How do I get them back??? I have been playing a long time and have had lots built up. Please help me! 

QueenB

Hi there @bmeg82, welcome to our Community

We completely understand your disappointment at losing Boosters

Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost.

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the gameplay. But don’t worry, there are many ways to win more Boosters in the game!

We do not replace items that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help.