Internet error

daayg

Pls my game is not connecting to the internet even when my data is on

daayg

sherryl1

hi daayg my game won't load either 

QueenB

Sorry to hear about this @sherryl1

@daayg, I've already replied to your message before  

There are few things you can try however since we don't know which device you're playing on, visit this link: http://to.king.com/Pxwg and select the device you're playing on.

Hope this helps  

daayg

Its an android device 

daayg

@QueenB its an android device

QueenB

I got that now

Did you try the steps I recommended? http://to.king.com/Pxwg

daayg

@QueenB yes

sherryl1

@Queen B im playing on a MacBook

QueenB

@sherryl1, Try playing on a different browser if you're currently using Safari, we do not recommend Safari for our games, it just doesn't work well 😕

You can download them from the following links:

- http://www.mozilla.com/firefox/upgrade.html

- https://www.google.com/chrome/browser/desktop/index.html

- http://www.opera.com/computer

Note! If you're already playing in a supported browser we still recommend trying another browser. 

Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache.

Hope this helps

QueenB

@daayg, can you try clearing the Google Play Store cache and see if that helps?

-Go to apps and find the app called 'Settings'
-Locate the menu called 'Apps' or 'Application Manager' depending on the device model
-Scroll down until you find the 'Google Play Store'
-From here click on 'Clear cache' then 'Uninstall updates’ and finally 'Clear data'. Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.

Then open the game and reconnect it to your Facebook or King account to get back your played levels and Gold Bars.

Hope this does the trick