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We're aware of an issue with Facebook purchases for all King Games and our team is on it. πŸ› οΈ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.

πŸ›  Game Issues? Check Here Before Posting! πŸ“

Lady_Choo
Lady_Choo Posts: 25,408 Pet Rescue Moderator
edited July 30 in Support

πŸ’₯ Current ongoing or known issues!



🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! πŸ‘ˆ


πŸ›  How to fix common problems!

Before you post, please follow these steps to fix many common issues:

  • Restart: Force close apps and restart your device.
  • Updates: Check that you have the latest game and device updates.
  • Memory: Keep at least 2GB free storage for smooth gameplay.
  • Connection: Use WiFi instead of cellular data.
  • Clear Cache:
    • πŸ€– Android: Settings > Apps > Farm Heroes Saga > Storage > Clear Cache
    • 🍏 iOS: Settings > Safari > Clear History and Website Data

Please note that reinstalling the game will remove all of your boosters, so please do not do this unless absolutely necessary.



πŸš‘ Still Need Help?

Ask a Question with these details included:

  1. πŸ“² Device and OS version
  2. πŸͺͺ Player ID
  3. πŸ•ΉοΈ Game Version
  4. πŸ“Έ Screenshots if possible!



πŸ€” Commonly asked questions!

  • πŸ“± New Device? Learn to sync your progress πŸ‘‰ HERE.
  • πŸ“ Lost Progress? Find out how to restore it πŸ‘‰ HERE.
  • πŸ’Έ Purchase Issues? Get help with refunds or corrections πŸ‘‰ HERE.
  • πŸͺͺ Need Your Player ID? Find it πŸ‘‰ HERE.



πŸ”— Other Useful Links:


And remember, you can always check our Help Center for more topics with support of 22 languages!

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