Unlimited chest unworking

Vallyvally79

My Unlimited chest isn't working...I reached the 18 points needed but the button to get the rewards doesn't go!!

encantes

Hello @Vallyvally79 and Welcome in this Community 🍏 🍓 🥕 🍏

We are sorry if the Treasure Chest in the Farm pass is not working.

Did you try to reboot your device or only to clear the cache? Please don't unistall your app to avoid boosters losing.

It's possible to have a screenshot of your game with the Chest? Can you specify your type of device and if your game is updated to the last version?

Many thanks 😉 😉

You can answer in the white comment box below ⬇️ 😉😊

Vallyvally79

https://community.king.com/en/farm-heroes-saga/discussion/comment/2587046#Comment_2587046

I'm playing on my mobile, I reboot It and updated with the last versione Just yesterday. The unlimited chest stopped working yesterday and It is likes that

encantes

https://community.king.com/en/farm-heroes-saga/discussion/comment/2587061#Comment_2587061

Ciao Vally 😊😊😊 let me report the problem to the Community Manager and I will update you not before tomorrow because today is Sunday.

Many thanks for your understanding 😊 😊 😊

encantes

Hi @Vallyvally79 😊😊😊

You wrote to me that your game app is updated to the last version, try to click around "the collect button" up or downwards and check if you can receive your rewards!

Please let me know 😊😊😊

Vallyvally79

https://community.king.com/en/farm-heroes-saga/discussion/comment/2588163#Comment_2588163

No, nothing happens. I tried and retried around the button but nothing

encantes

https://community.king.com/en/farm-heroes-saga/discussion/comment/2588228#Comment_2588228

Again sorry for that 😔

It's possible to have your game ID and specify your type of mobile? Since few players are experiencing this glitch, the Farm Studio needs longer to find the cause.

Many thanks 😊

How to find my Game ID? Simple! Click HERE

Vallyvally79

https://community.king.com/en/farm-heroes-saga/discussion/comment/2588820#Comment_2588820

My ID 1029434400. My mobile is a Xiaomi note 9s