Connecting lose

Fc122820

Why my connection is lose

encantes

Hello @Fc122820 and Welcome in the Farm Community 🍏 🍓 🥕

Sorry for your problem with the connection, in order to help you could you please give more informations? The problem is when you watch the Ads or different?

Many thanks 😊

AnzuK

Hi,

I have same problem too. I change my phone and this new one I can´t sign in, it shows me like this, no connection, try later again

Lady_Choo

Good evening @AnzuK and welcome to the community.

Have you tried playing a few levels before you try signing in? Have you tried using a different network?

Are you making sure you click on log in (as you already have a new account) and not trying to enter your details where you would if you were starting a new account? Forgive me for asking that but its a common mistake. Click continue with Facebook if using Facebook or log in with email if using the Kingdom.

If you have already done that, come back and let us know 🤗

AnzuK

Hi,

Yes, I have done all those things. Nothing isn't help. Do I have to quit playing?

Lady_Choo

https://community.king.com/en/farm-heroes-saga/discussion/comment/2764605#Comment_2764605

Ah I am sorry. The best thing now would be to go through to player support. Try to do it from within the game. Go to help, then technical connection issues and you should find a page like this that has contact us at the bottom.

https://community.king.com/en/blog/kb/articles/2327-what-can-i-do-when-i-lose-connection-in-the-game

If it doesn't have the contact us link, I will give you it for PC here. Just make sure you are careful when you select the options given.

Come back and let us know if we can help you again 🤗

Lady_Choo

@AnzuK are you trying to connect with Facebook? You didn't say. If so, have you checked in settings and then apps to make sure it is "active".

Do you play on ios or android?

AnzuK

Hi,

Yes I have try connect with facebook, it's accept me, but the account isn't mine. The picture is vlack and white, not my profile picture. In candy crosg saga works, but this doesn't. I have android.

Lady_Choo

Yeah something isn't right there. If contact player support as they can look into your account and hopefully see what's going on 🤗