Not receiving prizes

King_admin

This discussion was created from comments split from: 🎅🤶SANTA Clause is coming to FARM🤶🎅 — Advent Calendar 2023.

SApple2

https://community.king.com/en/farm-heroes-saga/discussion/comment/2898206#Comment_2898206

Hi @PummyRaj I did not get the rewards. I got the notice but not the actual rewards.

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2898705#Comment_2898705

Oh, no!! Sorry to know that dear @SApple2😲

I will ask the CMs and update you tomorrow (as they will leave work soon).

SApple2

https://community.king.com/en/farm-heroes-saga/discussion/comment/2898846#Comment_2898846

Thanks @PummyRaj 🙂 No problem.

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2898705#Comment_2898705

Hello dear @SApple2🤗

One of the CMs confirmed that your game received goodies yesterday at 14:43:36 (UTC). It would be 9:43am in Michigan time.

SApple2

https://community.king.com/en/farm-heroes-saga/discussion/comment/2900784#Comment_2900784

Hi @PummyRaj 🙂

No. I have not. As I mentioned before, I received the notice but not the goodies. I haven't played the current level, just the old ones to participate in this contest. If you look at the levels I played for the contest, they are all easy ones so no boosters are needed. Even if I need to, look at my screenshot below. 😄

Here's my map I posted here

Here's my map just now:

This is level 2155. As you can see my boosters are pretty much empty. 😂Where would these goodies that the CM said that were delivered have gone to? It's clearly not in my game.

This has been happening in my game. When the pop-up appeared to supposedly give me some things for example 30min life and other boosters for coming back in the game from a rest period. A daily bonus follows immediately to give that bonus then what ever the pop-up goodies in the notice never get delivered.

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2900824#Comment_2900824

Hmmm!! Sorry about that @SApple2🤔

Thank you very much for the screenshots! They will definitely come in handy❤️

Let me check with them again tomorrow and get back to you👍️

PummyRaj

Hello dear @SApple2 🤗

Now, we can discuss here abut the issue you are experiencing with receiving the prizes, as our comments will stay in one place and easy for both of us to access.

Let’s start with which device you are using. Is it a PC or a mobile device? If using a PC, are you on the Facebook Browser version or the App version through Windows 10/11?

Talk to you soon 🐣💕

SApple2

Hi @PummyRaj 🙂

Thank you for this thread and addressing the issue!

I'm using PC, App version from Microsoft Store, Windows 10.

SApple2

Hi @PummyRaj 🙂

I haven't heard back from you. Can you please tell me what the status on this matter is? I haven't played any new level waiting to find out what' going on in my game. I gathered I'm not the only who haven't received the rewards. I also completed week 2.

I responded to your questions above. Where do we go from here? Would appreciate if you can get back to me. As of now I logged off and went back in the beginning and playing there temporarily.

If you prefer, you can PM me and discuss it there.

Thanks!

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2908138#Comment_2908138

Hello dear @SApple2🤗

I have figured out how to send you a PM. Can you please check your "envelope" at the top right of this page.

Talk to you soon🐣🌺