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Not receiving prizes
King_admin
Posts: 3,736 
in Support
Comments
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Hi @PummyRaj 🙂
No. I have not. As I mentioned before, I received the notice but not the goodies. I haven't played the current level, just the old ones to participate in this contest. If you look at the levels I played for the contest, they are all easy ones so no boosters are needed. Even if I need to, look at my screenshot below. 😄
Here's my map I posted here
Here's my map just now:
This is level 2155. As you can see my boosters are pretty much empty. 😂Where would these goodies that the CM said that were delivered have gone to? It's clearly not in my game.
This has been happening in my game. When the pop-up appeared to supposedly give me some things for example 30min life and other boosters for coming back in the game from a rest period. A daily bonus follows immediately to give that bonus then what ever the pop-up goodies in the notice never get delivered.
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Hello dear @SApple2 🤗
Now, we can discuss here abut the issue you are experiencing with receiving the prizes, as our comments will stay in one place and easy for both of us to access.
Let’s start with which device you are using. Is it a PC or a mobile device? If using a PC, are you on the Facebook Browser version or the App version through Windows 10/11?
Talk to you soon 🐣💕
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Hi @PummyRaj 🙂
I haven't heard back from you. Can you please tell me what the status on this matter is? I haven't played any new level waiting to find out what' going on in my game. I gathered I'm not the only who haven't received the rewards. I also completed week 2.
I responded to your questions above. Where do we go from here? Would appreciate if you can get back to me. As of now I logged off and went back in the beginning and playing there temporarily.
If you prefer, you can PM me and discuss it there.
Thanks!
